9 articles in this collection
Channel overview
Understand business accounts, phone numbers, chats, messages, templates, and events.
Connect WhatsApp
Complete embedded signup and verify the business sending number.
Customer service window
Send free-form messages only when the customer window is open.
Templates
Register, list, review, and send approved templates outside the customer window.
Text, replies, and reactions
Send text, quote a message, and react to eligible messages.
Media and attachments
Upload media or use an approved public source, then download inbound files.
Phone-number quality and tier
Monitor identity, quality, sending pauses, spend, and new-conversation quotas.
Events and recovery
Combine signed webhooks, account logs, chat logs, and server-sent events.
WhatsApp limits
Apply channel-specific paging, media, template, and fair-use limits.