9 articles in this collection
Channel overview
Understand brands, linked channels, inbound conversations, and ownership.
Link channels and configure brand identity
Link an approved business channel and confirm authenticated brand context.
Ownership and handoff
Request, accept, return, and audit conversation handoffs.
Business messages
Preview and send text, media, rich links, forms, app extensions, and structured parts.
Activity, events, and transcripts
Read conversation activity, event streams, message timelines, and transcript history.
Consent and invitation categories
Attest consent and enforce category-specific notification permission.
Invitation templates and batches
Create, update, send, monitor, and cancel invitation templates and batches.
Business integrations
Configure app extensions, Apple Pay, OAuth, and integration groups.
Channel settings
Read and update channel behavior, typing, templates, and integration state.